Terms of Service

This is a legally binding contract that you enter into when you make a purchase from us. Please read it and make sure you agree to it before making a purchase decision. When you are invoiced for any of our products you are provided with a link to this contract and paying for it means you agree with our terms of service as brought to you here. You can be assured that care is taken in design, materials, and execution  to insure that your custom made object (knife, razor, shaving bowl, strop, shaving brush, or any other custom made object discussed and agreed upon prior to it's making) will give you long lasting service and use. This guarantee to the original owner will last for as long as we exist as a business.

[b]Limited life time warranty: [/b]Please note, that while we do everything in our power to create nothing short of the best cutting tools within our power and means, ALL PRODUCTS ARE HAND MADE and as such may display certain inaccuracies  and maker's marks or variations in shape and/or curvature from time to time. We do not feel that this detracts in any way shape or form from the beauty and functionality of our knives, and as such,  claims of this nature are not covered by our policy.  This guarantee is void if the knife has been  used (or abused) beyond normal wear and tear or used beyond what are considered the normal parameters of usage for the product in question  -  in other words, your kitchen knife, razor or any other product we make for you is meant to be used ONLY what it was mean for, as a  fine tool and for NO OTHER PURPOSE! Razors are meant to shave with, kitchen knives to process food etc. etc. It is at the sole  discretion of TC Blades whether to repair or replace damaged or defective items, and we reserve the right to replace old or out of date parts with new parts as we find necessary and fit. DO NOT ATTEMPT TO TAMPER, DISASSEMBLE, OR IN ANY WAY MODIFY OR REPLACE ANY OF THE PARTS EITHER TOGETHER, AS AN ASSEMBLAGE, OR A SINGLE PART. DOING SO WILL RENDER THE PRODUCT VOID!   Organic (wood, bone,antler, horn etc.) Handles and scales may be replaced with similar - but not identical types of material, depending on what we have in stock at the time. We reserve the right to replace parts or whole products that cannot be repaired, with similar but not identical parts or products, how ever, we are under no obligation to do so. Replaced pieces will not include the original piece when they are shipped back to you. If your piece has sentimental value and cannot be repaired, and it is your stated (written) wish that it be returned to you, we will ship it back to you without replacing it. To receive warranty service you must send the piece  with a postal service that enables us to conduct online tracking. You must  contact us BEFORE you ship the item,  and include a detailed written account as to the nature of the problem + proof of purchase + photographs of the item in question. Please note that you will be required to pay a return shipping & handling fee - this fee may be updated from time to time and we are under no obligation to contact any of our clients before updating this fee. We will not be responsible for items sent to us through any channel other than the one stated in these terms of service. We will NOT cover any shipping and/or handling charges. All necessary payments for shipping the knife to us OR us shipping the knife to the client while returning the item from service  will be made by the client PRIOR to shipping the item to us for servicing.  Items sent to us using a non-traceable service, and / or without notifying us of the tracking number of the shipment will be void. We will not assume any responsibility for any additional duties, taxes, or payments required by the country of origin OR by the state of Israel OR by the Carrier. All the costs of transporting the item to us must be tended to by the sender and arranged with us BEFORE the item is shipped - or we will not accept, deal, or tend to this shipment in any way.Shipping & Handling:We will no longer ship with OR accept shipments delivered by FedEx, FedEx Israel, or any other Currier represented by or associated with FedEx. All shipping & handling for our products will be charged a flat international shipping rate of $ 35.00 USD. This includes shipments from us to you AND, in the case of products returned for maintenance or replacement - from You to us. Please note that some international carriers are handled by FedEx Israel. It is your responsibility to make sure that you do not use such carriers or your shipment will not be accepted by us.Shipments that incur any additional charges along their way and while in transit such as customs, taxes, penalties, or any other added value or monetary value payments WILL NOT BE CLAIMED OR DEALT WITH until you, the customer, have covered 100% of these costs. Please note that we will charge a flat rate of US $50.00 in any event where we have to leave the shop to deal with a shipment (such as an instance where we have to go to the central post office in order to claim a shipment).
Implied Warranty:TC Blades will not be responsible for careless handling of it's wares, in an unsafe or careless fashion.  TC Blades assumes no responsibility for incidental or consequential damages, with respect to economic loss, personal or 3rd party injury to body, soul, property, Criminal liability, Underage usage, or any other aspect of original or secondary owner's life, freedom, well being, health, or livelihood.Instances NOT covered by this policy:Scratches, dings, dents, bumps, broken or scratched blades, broken tips, changes to blade geometry,  (including tips,points, heels and spines), shattered or broken Stone or Obsidian blades, rust, cut, corroded, torn, or dilapidated leather sheaths or wooden sayas, theft, neglect, loss, and / or any other condition that occurred after the date of purchase due to irresponsible use and / or abuse and / or incident be it as it may. Items confiscated by any countries customs or authorities be it in connection to a particular incident connected to you - or for any other reason, while in transit, or while carried on your person or while in your home or work place will be rendered void. TC Blades is and will remain the final Authority in all matters of determining if a particular product falls within this policy or not. Items must be purchased by persons 21 years of age or older. Persons under 21 years of age making purchases with a third party's paypal account or any other payment method are in breach of this contract and so is the third party who's means of payment is being used to conduct the transaction.Relative anonymity:We respect your right to relative anonymity, however, on certain occasions, we may be required to ask you to identify yourself. In such instances you will need to provide us with some formal document such as a scanned image of your driver's license or passport etc. where your name matches the name associated with your means of payment. Please remember that items purchased by persons under 21 years of age constitute a breach of contract, and against our expressed and implied wishes, to be absolutely clear:  NO SALE  TO MINORS! TC Blades reserves the right to ask anyone for personal identification prior to shipping an item. Persons refusing to identify (if asked) will be refused service and all communications with them severed immediately. Requests for maintenance work or modification: You may request maintenance work be done on any of our Knives that have been determined to fall outside the terms and conditions of this policy for a fee, to be determined upon physical inspection of the item. No maintenance work will be done on any item before the maintenance fee & other relevant costs such as parts, labor, materials, incurred fees in transit from you to us or from us back to you have been determined, and paid for in full by  the client.We will not maintain knives made by other makers.Recommended maintenance: We recommend that you sharpen your TC Blades  Knife the old fashioned way, on a bench mounted water stone.  Never use a motorized or power driven sharpening device. It will ruin your blade. Please refer to our Knife Care page as well as our Honing & Sharpening page for more detailed information and links.Wood & other organic materials: Wood is an organic  material. It might display irregularities at times, such as small voids,inclusions figuring or coloring. Other materials such as ivory or horn may display similar features. These are not considered flaws. These are normaltraits in these materials. The handles we make of a combination of different materials. These pieces are carefully cut, prepared and then glued. After shaping, sanding and finishing the handles, they should hold up well in a kitchen environment under normal use conditions. However, handles can break when they fall  or get abused, and we will not be held responsible for such instances. While we use only seasoned woods and stabilized material, there is always a chance that wood,  may continue to shift, especially after strong changes in climate. Handles with a combination of materials may develop inner tensions resulting in cracks or you may find the wood receding compared to metal pieces. We  do what we can to prevent this but this cannot be totally excluded from the realm of possibility. In the rare event  that a handle should break under normal use we will replace it for you at no charge (Shipping & Handling excluded).termination of  service due to breach of confidentiality: We only accept personal and private communications regarding our business. Persons who choose to ignore this, forfeit and relinquish any claim to any type of service, future communication or possible service from us. Persons in possession of a TC Blades knife who choose to ignore this render their warranty void. This includes all past , present, and future clients. Sharpening stones / hones / whetstones are sold as is and are non-returnable, non- refundable.  Sale of these items is absolutely final. TC Blades does not accept the use of public or private internet forums, blogs, chat rooms, emails,  video files in any kind of extension, encrypted or decrypted files, or any other form etc. as  legitimate channels of communication with us or about us, either for the purpose of sorting out any kind of issues that may arise during a transaction - or for any other purpose what so ever. All photos, images, sketches, designs, video, recordings, depictions, scribbles, etc. etc. that are created by us and used in the course of our activity online will remain the sole property of www.tcblades.com that is to say "Copyright © TC Blades 2007, 2008,2009,2010,2011, 2012 All rights reserved."  under this copyright we do not allow anyone to make any use with these materials save for the purpose of private communications with us, if need be, that pertain to the transaction in question. All orders must be payed for in full, and in advance, through paypal.com prior to incorporation of the work in question into the work scheduel. We reserve the right to update, change, expand, or diflate the above terms of service without notice, and without explanation as to the reason for these changes. Any and all changes will be effective immediately.