Guarantee

1. Assurance

You can be assured that care has been taken in design, materials, and execution  to insure that your knife will give you long lasting service and use. This guarantee to the original owner will last for as long as we do.

2. Limited life time warranty:

Please note, that while we do everything in our power to create nothing short of the best cutting tools within our power and means, THE KNIVES ARE HAND MADE and as such may display certain inaccuracies  and maker's marks from time to time. We do not feel that this fact detracts in any way shape or form from the beauty and functionality of our knives, and as such, are not covered by our policy.  This guarantee is void if the knife has been  used (or abused) beyond normal wear and tear or used beyond what are considered the normal parameters for a knife  -  in other words, your knife is meant to be used ONLY as a cutting tool and for NO OTHER PURPOSE! It is up to the discretion of TC Blades whether to repair or replace damaged or defective items, and we reserve the right to replace old or out of date parts with new parts as necessary. DO NOT ATTEMPT TO TAKE YOUR KNIFE APART, DISASSEMBLE, OR IN ANY WAY TAMPER WITH ANY OF THE PARTS EITHER TOGETHER AS AN ASSEMBLAGE OR A SINGLE PART. DOING SO WILL RENDER THE PIECE VOID!  Organic (wood, bone,antler, or horn) Handles may be replaced with similar - but not identical types of material, depending on what we have in stock at the time. We reserve the right to replace knives that cannot be repaired, with similar but not identical knives - but are not under obligation to do so. Replaced pieces will not include the original piece when they are shipped back to you. If your knife has sentimental value and cannot be repaired, and it is your stated (written) wish that it be returned to you, we will ship it back to you without replacing it. For warranty service ship the knife (postage pre- paid and insured) with a service that enables us to conduct online tracking. contact us BEFORE you ship the item,  and include a detailed account (pictures will help a lot) the nature of the problem + proof of purchase. Please note that you will be required to pay a US $25.00 return shipping & handling fee. We will not be responsible for items sent to us through any channel other than the one stated in the Guarantee. Items sent using a non-trackable service, and / or without notifying us of the tracking number of the shipment will be void. We will not assume any reponsibility for any additional duties, taxes, or payments required by the country of origin OR by the state of Israel OR by the currier. All the costs of transporting the item to us must be tended to by the sender or we will not accept the shipment.

Shipping & Handling:

As of  December 1st, 2009 we will no longer be offering free shipping for our products. We will no longer ship with OR accept shipments delivered by FedEx, FedEx Israel, or any other Currier represented by or associated with FedEx. All shipping & handling for our products will be charged a flat international shipping rate of $ 25.00 USD. This includes shipments from us to you AND, in the case of products returned for maintenance or replacement - from You to us.  Please note that some international curriers are handled by FedEx Israel. It is your responsibility to make sure that you do not use such curriers or your shipment will not be accepted by us. Shipments that incur any additional charges along their way and while in transit such as customs, taxes, penalties, or any other added value or monetary value payments WILL NOT BE CLAIMED OR DEALT WITH until you, the customer, have covered 100% of these costs. Please note that we will charge a flat rate of US $50.00 in any event where we have to leave the shop to deal with a shipment (such as an instance where we have to go to the local post office in order to claim a shipment).  

3. Implied Warranty

TC Blades will not be responsible for careless handling, unsafe use and assumes no responsibility for incidental or consequential damages, with respect to economic loss, personal or 3rd party injury to body, soul, property, Criminal liability, Underage usage, or any other aspect of original or secondary owner's life, freedom, well being, or livelihood.

4. Instances NOT covered by this policy::

Scratches, dings, dents, bumps, broken or scratched blades, broken tips (points), shattered or broken Stone or Obsidian blades, rust, cut, corroded, torn, or dilapidated leather sheaths, theft, neglect, loss, and / or any other condition that occurred after the date of purchase due to irresponsible use and / or abuse and / or incident. Items confiscated by customs or your local authorities be it in connection to a particular incidence connected to you - or for any other reason, while in transit, or while carried on your person or while in your home or work place will be rendered void. TC Blades is and will remain the final Authority in all matters of determining if a particular knife falls within this policy or not. Items must be purchased by persons 21 years of age or older.

5.  Relative anonymity

We respect your right to relative anonymity, however, on certain occasions, we may be required to ask you to identify yourself. Please remember that items purchased by persons under 21 years of age are void, and against our expressed and implied wishes, to be absolutely clear:  NO SALE  TO MINORS! TC Blades reserves the right to ask anyone for personal identification prior to shipping an item. Persons refusing to identify (if asked) will be refused service. 

 

* You may request maintenance work be done on any of our Knives that have been determined to fall outside the terms and conditions of this policy for a fee, to be determined upon physical inspection of the item. No maintenance work will be done on anyitem before the maintenance fee & other relevant costs such as parts, labor, and / or materials have been determined, and paid for in full.We will not maintain knives made by other makers. For more information on the nature of our services please refer to our Services page.

** We recommend that you sharpen your TC Blades  Knife the old fashioned way, on a bench mounted stone.  Never use a motorized or power driven sharpening device. It will ruin your blade. Please refer to our Knife Care page as well as our Honing & Sharpening page for more detailed information and links.

 

** Wood & other organic materials:

Wood is an organic  material. It might display irregularities at times, such as small voids,inclusions figuring or coloring. Other materials such as ivory or horn may display similar features. These are not considered flaws. These are normaltraits in these materials. The handles we make of a combination of different materials. These pieces are carefully cut, prepared and then glued. After shaping, sanding and finishing the handles, they should hold up well in a kitchen environment under normal use conditions. However, handles can break when they fall  or get abused, and we will not be held responsible for such instances.
While we use only seasoned woods and stabilized material, there is always a chance that wood,  may continue to shift, especially after strong changes in climate. Handles with a combination of materials may develop inner tensions resulting in cracks or you may find the wood receding compared to metal pieces. We  do what we can to prevent this but this cannot be totally excluded from the realm of possibility. In the rare event  that a handle should break under normal use we will replace it for you at no charge (Shipping & Handling excluded).

*** termination of  service due to breach of confidentiality

We only accept personal and private communications regarding our business. Persons who choose to ignore this, forfeit and relinquish any claim to any type of service, future communication or possible restitution from us. Persons in possession of a TC Blades knife who choose to ignore this render their warranty void. This includes all past , present, and future clients.TC Blades does not accept the use of public or private internet forums, blogs, chatrooms, emails,  or any other form etc. such as (but not restricted to) britishblades.com ; ramanon.com ; knifeforums.com ; foodieforums.com (or any other online forum (private or public)) as  legitimate channels of communication with us or about us, either for the purpose of sorting out any kind of issues that may arise during a transaction - or for any other purpose.